Refund policy

We want you to be happy with your Poised purchase. This policy explains when and how we offer refunds, replacements and returns. To start any request, email us at nenhum429@gmail.com with your order number and the details below. Please do not ship anything back before we reply, because we need to authorize returns first.

Damaged, defective or incorrect items (30 days)

If your item arrives damaged, does not work, is missing parts, or is not the item you ordered, contact us within 30 days of delivery. Please include your order number and clear photos or a short video showing the problem. After we review it, we will send a replacement or issue a refund. You do not need to return a damaged, defective or incorrect item unless we ask you to.

Change-of-mind returns (7 days)

If you simply changed your mind, you can request a return within 7 days of delivery. To qualify, the item must be unused and in its original packaging with all included parts. Contact us first and we will confirm whether the return is approved and give you the return instructions and address.

• Return shipping is paid by the customer.
• Once we receive and inspect the returned item, we refund the price of the item. Original shipping charges and taxes are non-refundable.
• Items sent back without our authorization, or after the 7-day window, may not be accepted.

Multi-packs

2-Packs and 3-Packs are sold as a single bundle. Return and refund requests for a bundle apply to the bundle as purchased. If only part of a bundle is damaged or defective, we will replace or refund the affected unit(s).

Orders that have not arrived

Please see our Shipping Policy for expected delivery times. If tracking shows your package has not been delivered 45 days after it shipped, contact us and we will investigate and arrange a replacement or refund. If tracking shows your package as delivered but you cannot find it, please contact us as soon as possible and we will help look into it.

Cancellations

You can cancel an order only before it has been processed for shipment. Email us as soon as possible. Once an order has shipped, it can no longer be canceled, but you may still be eligible for a return under this policy.

Incorrect addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, or because delivery was refused or unclaimed, you may be responsible for the cost of reshipping.

How refunds are issued

Approved refunds are returned to your original payment method. We process refunds within 5–7 business days of approval. Your bank or card issuer may take additional time to show the credit.

Contact us

Questions about this policy? Email nenhum429@gmail.com.