Privacy policy

Poised ("Poised", "we", "us" or "our") operates this website and online store at poisedgear.store (the "Site"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By using the Site or buying from us, you agree to this policy.

Information we collect

Contact and order details: your name, email address, phone number, shipping and billing address, and what you order.
Payment information: payments are handled by our payment providers. We do not see or store your full card number. We receive limited details such as payment status and the last four digits of your card.
Account information: if you create an account, your login details and preferences.
Messages to us: anything you send when you contact customer support.
Device and usage information: your IP address, browser and device type, pages viewed, items added to your cart, and how you arrived at the Site. We collect this automatically using cookies and similar technologies.

How we use your information

To process and fulfill your orders, arrange shipping and send order and tracking updates.
To provide customer support, and to handle returns, refunds and warranty claims.
To prevent fraud and keep the Site secure.
To improve the Site and understand how it is used.
To send marketing emails or texts if you have signed up or where the law allows. You can unsubscribe at any time using the link in our emails.
To show you our ads on other websites and social media (see "Advertising and cookies" below).
To comply with legal obligations.

Who we share it with

We do not sell your personal information for money. We share it only as needed to run the store:

Shopify, which hosts the Site and processes orders and payments.
Payment processors, to take and verify your payment.
Fulfillment and shipping partners. To deliver your order, we share your name, shipping address, phone number and the items ordered with our fulfillment partner and its shipping carriers. Our fulfillment partner is located outside the United States, so your information may be transferred to and processed in other countries.
Marketing and analytics providers, such as Meta (Facebook and Instagram), to measure and improve our advertising.
Authorities and advisers, where required by law, to enforce our terms, or to protect our rights, customers and the public.
A buyer or successor, if our business is sold or merged.

Advertising and cookies

We and our partners use cookies, pixels and similar technologies, including the Meta Pixel, to remember your cart, measure how our ads perform, and show you relevant ads based on your activity on the Site. You can control cookies through your browser settings and manage ad preferences through your Meta and other ad-platform settings. Depending on where you live, you can opt out of the sharing of your data for targeted advertising here. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request where required by law.

Your rights and choices

Depending on where you live (for example, California and other US states with privacy laws), you may have the right to:

know what personal information we hold about you and ask for a copy;
ask us to correct information that is wrong;
ask us to delete your personal information, subject to legal exceptions such as records we must keep for tax purposes;
opt out of targeted advertising or the sharing of your data; and
not be treated unfairly for using these rights.

To make a request, email us at nenhum429@gmail.com. We may need to verify your identity first. You can also use an authorized agent to make a request for you.

How long we keep information

We keep your information for as long as needed to fulfill orders, provide support, meet legal, tax and accounting requirements, and resolve disputes. After that, we delete or anonymize it.

Security

We take reasonable steps to protect your information, and our checkout is encrypted. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please email us and we will delete it.

Links to other sites

The Site may link to websites we do not control. We are not responsible for their privacy practices, so please review their policies.

Changes to this policy

We may update this policy from time to time. We will post the new version here and update the "Last updated" date.

Contact us

Questions or requests about this policy? Email us at nenhum429@gmail.com.